Shipping policy

 

Please bear in mind that, at this time, we are only shipping to the European Union and the UK.

Orders are processed within 1-2 business days of placing an order. The delivery time may vary on the brand’s location and yours. As soon as your order ships, you will receive a confirmation email with tracking information for your package (so you don’t have to be creepy and watch the letter carrier from behind your window, we’ve all been there).

Gift Cards are delivered directly to your inbox and are typically delivered within minutes (speedy Gonzales mode).

RETURNS:

If you are not satisfied with your purchase, you have the right to return the items. However, we ask that you first consider someone who would enjoy it. You may prevent the additional CO2 emissions of a return and gain some brownie points by giving such a kind present! Whatever you decide, we, at LUUP, are happy to help you with the return and reimbursement.

Please note that brands have different return periods, varying from 14 to 30 days.

Please also note that brands handle returns differently. Some will provide a label in your parcel to return the product directly to them, while others ask that you send them an email if you wish to return an item.

Please follow the instructions given by the brand, but we ask that you also drop us a quick email at contact@weareluup.com with the relevant order information so we can make sure you get reimbursed as soon as the item is received by the brand.